Service Quality Gap Model as a Predictor of Customer Satisfaction among People with Disabilities in Vocational Rehabilitation Centers

The purpose of this study was to investigate the Service Quality Gap Model as a predictor customer satisfaction among people with disabilities in Vocational rehabilitation centers. A quantitative survey research method employed for study. independent variable is Model, while dependent satisfaction. data were analyzed Pearson correlation and multiple regression. Multiple regression used. Participants 150 individuals (females, n= 10, 6.66%, males 140, 93.33%). Findings show significant correlations between service quality gap model subscales When put together, variables (tangibility, reliability, responsiveness, assurance, empathy) yielded coefficient (R) 0.664 square 0.621. Each five made individual contributions prediction